Terms & Conditions

These terms and conditions apply to all courses booked with Learn Trade Skills Ltd, a company registered in England and Wales with registration number 11469001, with a registered office at 1 Fieldings Road, Cheshunt, EN8 9TL (referred to as “LTS”).

1. Booking a Course

If you wish to book a place on one of LTS' courses, you may do so either via its website, by phone, or in person. Provided that there is an available place on the course (and LTS is otherwise able to accept the booking), it will email a course confirmation letter as confirmation.

If you are booking a course for yourself, you must comply with all of the obligations set out in these terms and conditions, whether they refer to “you” or the “Student”. If you are booking on behalf of one or more other people (such as a relative, employees, or contractors), you must comply with the obligations which refer to “you” and you must ensure that the person or people you are booking on behalf of comply with all the obligations that refer to the “Student”.

Where the terms refer to “you”, this means the person placing the booking, whether or not they are attending the course. Where the terms refer to “the Student”, this means the person or people who will be attending the course.

Once the course is booked, it cannot be moved (whatever the reason), due to the enrolment and scheduling procedures which take place a number of weeks prior to the examination date (as once the final registration and exam scheduling has taken place the Student will not be able to be moved from the course and examination list).

It is your responsibility to provide the right details about the Student at the time of booking. Should you need to amend a name or date of birth after the initial booking has been made, you will incur an administration charge of £150. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).

2. Deposits

Once paid, a deposit is non-transferable and non-refundable, except in the two circumstances noted in Term 6 and Term 7. The student registration fee paid to the awarding body, once paid, is not refundable in any circumstance.

3. Payment

Full payment for a course must be received by LTS before the course start date. Where a payment plan has been agreed, all instalments must be paid in accordance with the agreed schedule. LTS reserves the right to refuse entry to any course where payment has not been received in full.

4. Course Content

LTS reserves the right to make changes to course content, tutors, timetables, and venues where reasonably necessary. LTS will endeavour to notify students of any significant changes in advance.

5. Attendance

Once a course has been commenced, the Student must attend all sessions necessary to complete the course — once a course has been started, it cannot be completed at a later date. You will not be entitled to any refund for any absence.

The Student must plan ahead to ensure they are able to attend. LTS will not be responsible (nor required to issue any refund or offer alternative course dates) as a result of the Student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding, or public transport disruptions/cancellations.

LTS will review each absence and any reasons given for that absence. If the reason for absence was due to exceptional circumstances, LTS may, in its discretion, offer a new date. Whether or not circumstances are deemed “exceptional” is at the sole discretion of LTS.

Please note that a new date cannot be offered, in any circumstances whatsoever, for C&G courses, for the reasons set out at Term 6.4.

LTS may cancel an order for service at any time without prior notice if the Student does not attend at least 85% of course sessions, if their attendance record suggests they may not be able to pass, if their mental health or emotional resilience is impaired to the point where engagement is unlikely or disruptive, if they are unable to reflect non-defensively on feedback, or if they cannot evidence the assessment criteria.

6. Your Right to Cancel (Cooling-Off Period)

Provided that you book more than 21 days in advance of the Course Registration Date, you will be entitled to a “cooling off period”.

If you cancel after your cooling off period has expired, but more than 21 days before the Course Registration Date, you will not be entitled to any refund of your deposit but you will not have to pay the balance and, if you have paid the balance before you cancelled, you will be entitled to a refund of the difference between the total you paid and the deposit.

If you cancel 21 days or fewer before the Course Registration Date you will still be required to pay LTS the full amount for the course, including any balance payment. If you have not paid the full amount at the time you cancel you must immediately pay the balance to LTS.

Online courses are eligible for the 14-day cooling-off period, but only if you have not accessed the learning system. If the system has been accessed, no refund shall apply.

7. Cancellation Refunds

Once paid, a deposit is non-transferable and non-refundable except: if you need to make a change to the booking as described in Term 6; and if you wish to cancel the booking during the cooling off period you can receive a refund of the deposit (minus the administration fee) as described in Term 7.3.

8. Cancellation by LTS

LTS reserves the right to cancel or reschedule any course at any time. In the event of cancellation by LTS, you will receive a full refund of any sums paid. LTS shall not be liable for any other costs, losses, or expenses incurred as a result of a cancellation or rescheduling.

9. Liability

Nothing in these terms and conditions limits or excludes LTS' liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

Subject to the above, LTS shall not be liable to you for any indirect, special, or consequential loss, loss of profits, loss of revenue, loss of business, or wasted expenditure arising out of or in connection with these terms and conditions, even if LTS has been advised of the possibility of such loss.

LTS' total liability to you in connection with these terms and conditions shall not exceed the total amount paid by you to LTS for the relevant course.

10. Conduct and Behaviour

The Student is expected to behave in a professional and respectful manner at all times whilst on LTS premises or attending LTS courses. LTS reserves the right to remove any Student from a course without refund if their behaviour is deemed to be unacceptable, disruptive, or dangerous.

11. Health & Safety

The Student must comply with all health and safety rules and instructions issued by LTS or its tutors. LTS will not be liable for any injury sustained by a Student who fails to follow health and safety instructions.

12. Intellectual Property

All course materials, handouts, and other content provided by LTS are the intellectual property of LTS (or its licensors). You may not reproduce, distribute, or use such materials for commercial purposes without LTS' prior written consent.

13. Photography

LTS may take photographs or video footage during courses for the purposes of marketing and promotional materials. If you do not wish to be included in any photography or video, please inform us at the time of booking or on the first day of your course.

14. General

These terms and conditions, together with the course confirmation letter, constitute the entire agreement between you and LTS. They supersede any previous agreements, representations, or arrangements between you and LTS relating to the subject matter hereof.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms and conditions are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Personal Data

A copy of LTS's privacy notice should be provided alongside these terms. If you have not received a copy, you can contact LTS who will be happy to provide one. The LTS privacy notice describes what type of personal data it may hold about you, how it will use that personal data, and your rights in respect of that privacy notice. You must read the privacy notice carefully and let LTS know if you have any questions.

Please see our Privacy Policy for full details of how we process your personal data.

Contact Us

If you have any questions about these terms and conditions, please contact us: