Course Terms & Conditions

1. The booking and service

For a guided booking, the course contract is formed when the customer accepts the frozen commercial offer and we record that acceptance, unless the offer clearly says that formation depends on a later event. For a direct online purchase, the course contract is formed when we confirm the purchase after payment. For any other booking, the written booking confirmation states when the contract is formed. Signing a payment agreement sets the payment arrangements; it does not create a separate course booking.

The accepted commercial offer or booking confirmation identifies the learner, booked service, dates and total price. The payment schedule identifies payment amounts and dates. Paying a required deposit reserves the stated place, but whether payment is a condition of contract formation depends on the rule above and any condition clearly stated in the accepted offer or booking confirmation.

The person making the booking is responsible for payment, whether or not that person attends. If a booking is made for somebody else, the person booking must ensure that the learner complies with the terms that apply to learners.

A course booking is primarily a contract for scheduled training services. We reserve a place from finite cohort capacity together with tutor and workshop time and may make registration, examination, venue, materials and other commitments for the booking. A reserved place may not reasonably be replaceable when a learner withdraws at short notice or after the course has begun. Physical goods and paid digital content are separate supplies where consumer law requires them to be treated separately.

An online course may be a contract for digital content, or a mixed contract that also contains services such as tutoring, support, assessment, examination, registration or an in-centre practical stage. Each element is treated separately where consumer law requires. Giving access to online theory does not mean that a later practical, assessment or support service has already been performed.

The customer must give us accurate learner information. A requested change to identity or registration details may be subject to reasonable administration and irrecoverable third-party costs, which we will explain before making the change.

2. Deposit, total price and instalments

The deposit is a reservation payment credited against the total contract price; it is not an additional charge. From confirmation, we carry out booking-specific sales and marketing handling, administration and onboarding, reserve finite cohort, tutor and workshop capacity and may make third-party commitments. The course price also reflects the customer-acquisition and operating expenditure incurred to secure and support the booking. We do not add the same cost twice when assessing any amount lawfully due.

Once any applicable statutory cancellation period has ended, the deposit is non-transferable and non-refundable if we accept a learner-requested cancellation, or if the learner withdraws, fails to attend or asks to transfer while the contract continues, except where we cancel the booked service and no reasonably comparable replacement is accepted, these terms expressly provide for a refund or applicable law requires one.

The total price in the booking confirmation and payment schedule is the agreed price for the course or package as a whole. It is not a price per attended lesson, module, assessment attempt or qualification result. An instalment schedule changes only when the total price is paid; it does not make the booking pay as you go.

Attendance, use, progress, completion, assessment success and qualification achievement are not conditions that must occur before the price becomes payable. Where we have fully supplied the scheduled service, including by holding an agreed live session, reserved place or time-limited access available as agreed, the full contract price remains payable even if the learner did not attend, use the access, complete the course or achieve the intended result.

A learner's withdrawal, non-attendance, non-use of course access or decision to stop training does not by itself cancel or terminate the contract. Unless we expressly accept cancellation in writing, the booking remains in force, the learner's place and remaining course services continue to be reserved and available, and the full agreed course price remains payable according to the payment schedule. We may rely on that continuing full-price obligation only while we remain ready and able to supply the agreed service and have not accepted cancellation.

If we accept early cancellation, terminate the service or otherwise cease to owe future supply, future instalments do not become automatically payable merely because they appear in the schedule. We may instead retain or recover the value supplied and our evidenced genuine direct net loss, including legally recoverable loss caused by an unfilled reserved place and irrecoverable commitments. That loss may equal the full outstanding course price where the place cannot reasonably be reallocated and no material costs are saved. We will deduct material costs saved, credit replacement revenue or successful reallocation and avoid double recovery.

If the booking uses a signed payment agreement, that agreement may set out the payment method, collection dates and clearly stated remedies for a missed payment, including a grace period, a reasonable administration charge capped at the amount stated before signature, temporary suspension and withdrawal of an instalment facility. Those remedies do not change the course cancellation rules, accelerate sums that are not lawfully due, remove mandatory rights or permit double recovery. We will give the notices required by the signed agreement before using them.

3. Statutory cancellation rights

Where a consumer enters the contract online, by telephone or away from our business premises and a statutory cancellation right applies, the consumer may cancel by a clear statement within 14 days after the contract is made. No particular form is required; the statement may be sent using the contact details below.

A valid statutory cancellation takes effect under the law when the consumer exercises that right. It ends the parties' obligations to perform the cancelled contract and does not depend on LTS approving or accepting the cancellation. We will acknowledge and process it; any amount lawfully chargeable for service already supplied is dealt with under this section.

If the consumer expressly asks us to begin a service during that period and then cancels, we may charge a proportionate amount for the service supplied up to cancellation where the law permits. The cancellation right for a service is lost only once the service has been fully performed following the express request and acknowledgement required by law.

If, before supply, the consumer expressly consents to immediate supply of paid digital content and acknowledges that the statutory cancellation right will be lost, that right is lost when supply begins. We record the consent, acknowledgement, version and time and provide confirmation on a durable medium. Access being requested, supplied or used does not by itself remove rights unless the legal requirements have been met.

Direct marketing, administration, time spent or the description of a payment as non-refundable does not remove a statutory right. Where no statutory cancellation right applies, we do not offer an additional contractual cooling-off period unless we expressly confirm one in writing.

4. Cancellation before training starts

During an applicable statutory cancellation period, section 3 applies. After that period has ended, or where no statutory cancellation right applies, the learner may ask us to accept cancellation by sending a clear statement to the contact details below. We record when the request reaches those contact details solely to decide how much notice was given.

Outside an applicable statutory cancellation right, receiving a cancellation request does not cancel or terminate the contract. Cancellation takes effect only if and when LTS accepts it in writing. Unless and until we do, the contract, reserved place, remaining services and agreed payment obligations continue while we remain ready and able to provide the booked service.

Written acceptance means an email sent from an authorised LTS email account or a letter issued by an authorised LTS representative that identifies the booking and the effective cancellation date. An automated receipt, delivery confirmation, telephone conversation or other acknowledgement that we received the request is not acceptance.

If we accept cancellation more than 21 calendar days before the scheduled start date

• The deposit is retained, subject to sections 2, 3 and 15.
• Other payments are refunded after any additional irrecoverable registration, examination, awarding-body, tutor, venue, materials and administration commitments attributable to the booking are deducted.
• We may retain or recover other direct net loss caused by cancellation only to the extent permitted by law and after reasonable steps to reduce avoidable loss.

If we accept cancellation 21 calendar days or fewer before the scheduled start date

If we accept cancellation during this late-cancellation window, no course payment is refundable and unpaid course sums may be recoverable up to our genuine direct net loss. Because finite cohort, tutor and workshop capacity has been reserved and a replacement learner may not reasonably be found at short notice, that loss may equal the full outstanding course price. We will deduct material costs saved, credit amounts recovered if the place is reallocated and exclude duplicated recovery. We will refund or write off any amount above the sum we are legally entitled to recover.

A calendar day includes weekends and bank holidays. We use the time the request reaches the contact details below to measure whether it was made more than 21 calendar days, or 21 calendar days or fewer, before the scheduled start date. That timestamp does not itself end the contract. This rule does not restrict mandatory rights or apply where we are responsible for cancellation or material breach. Where we do not accept cancellation and continue to reserve and make the service available, the continuing payment obligation in section 2 applies instead of a cancellation charge.

5. Withdrawal after service or access begins

After any applicable statutory cancellation period, a learner who stops attending after classroom training, a scheduled training block, LMS access or digital course access has begun has no change-of-mind or pro-rata refund right for services, digital content, course components or reserved capacity already supplied or made available as agreed. Withdrawal or non-attendance does not itself terminate the contract. Where we keep the remaining service and reserved place available, the full agreed course price remains payable according to section 2.

If we expressly accept early cancellation in writing and cease future supply, we may retain or recover the value supplied and our genuine direct net loss. That assessment may include irrecoverable awarding-body, examination and registration commitments and loss resulting from finite capacity reserved for the learner that cannot reasonably be reallocated. It may equal the full outstanding course price where the evidence supports that result, after material costs saved and replacement revenue are credited. Amounts above the sum we are legally entitled to recover will be cancelled or refunded.

For digital content supplied after the required immediate-supply consent and cancellation acknowledgement, withdrawal, non-use, limited progress, completion or a later change of mind does not create a refund right for that digital content. For a mixed online course, any cancellation right or refund relating to a genuinely undelivered service element is assessed separately under sections 3, 4, 10 and 15; it does not revive the lost cancellation right for digital content already supplied.

6. Packages, bundles and combined programmes

Where the booking confirmation or payment schedule describes the service as a package, bundle, Gold Card or combined programme, the components form one capacity-reserving booking at the package price. They are not a series of independently cancellable courses unless the schedule expressly says otherwise.

After any applicable statutory cancellation period, the learner cannot cancel, unbundle or stop attending one or more completed, started or reserved components and demand a pro-rata or standalone-price refund. A component delivered, attended, completed, accessed or made available as agreed has been supplied and carries no change-of-mind refund entitlement.

A request to stop some or all remaining components is treated as a request that we accept cancellation of the package as a whole; the request does not itself terminate the package. If we accept it in writing, we may take account of the value already supplied, capacity reserved across all components, irrecoverable third-party commitments and other direct loss. We will deduct saved costs, credit capacity or sums recovered through reallocation and avoid double recovery. The learner has no contractual right to retain package pricing while removing selected components.

7. Non-attendance, transfers and substitutions

Failure to attend, late arrival, personal circumstances, travel disruption or failure to complete preparation does not cancel the booking or create a refund right where we made the agreed service and reserved capacity available. A no-show does not itself terminate the contract. If we later accept cancellation following a no-show, it is assessed as a request made at the scheduled start time.

We may approve a suitable substitute learner where the written request is made at least 5 working days before the first scheduled date, the substitute meets all entry, identity, funding and awarding-body requirements, irreversible commitments do not make substitution impracticable and we confirm it in writing. The original payer remains responsible until confirmation. Reasonable evidenced administration and irrecoverable third-party costs may be payable.

We may approve one transfer to an available equivalent cohort where a written request is received at least 20 working days before the original start date. It must normally begin within 6 months, creates no cash-refund right and may require a price increase, evidenced costs or a replacement agreement. Payments carry forward only as the non-cash booking credit we confirm. Any later cancellation is assessed against actual loss across both bookings with credit for loss avoided or recovered.

A transfer, deferral, substitute learner or rescheduled date is discretionary until confirmed in writing. Approval once does not require us to approve a repeat or further change.

8. Physical goods and digital content

Mandatory consumer rights for physical goods and digital content remain in force. Where a separate distance sale of goods carries a cancellation right, it may be exercised through the statutory process. Rights relating to faulty, misdescribed or non-conforming goods or digital content are unaffected.

Cancelling, returning or rejecting only physical goods does not cancel the training service or make its reservation deposit refundable. A valid statutory cancellation, or a cancellation of the training service that we accept in writing, does not by itself reject faulty goods or cancel a separate goods order.

Instant-access online courses

Where checkout identifies an online course for immediate access, the price buys a personal, limited, non-transferable licence to access the stated digital course content for the access period shown before purchase. Supply begins when we create or activate the learner's access, make the content available in the LMS or send working access credentials or a working access link, whichever occurs first.

We will not begin paid digital supply within an applicable 14-day cancellation period unless the consumer has expressly consented to immediate supply and acknowledged that the cancellation right for that digital content will be lost. Once supply begins following both actions, that statutory change-of-mind right is lost and the digital-content price is non-refundable for cancellation, non-use, failure to log in, limited progress, completion, failure to sit or pass an exam, or dissatisfaction that does not amount to a breach of mandatory rights.

The learner is responsible for checking the stated entry requirements, course scope, access period, supported devices and browsers, connectivity requirements, examination or practical requirements and what the price includes before buying. Account sharing, resale, copying, recording, scraping, redistribution and use by anyone other than the named learner are prohibited. We may suspend access reasonably to protect security, content rights, assessment integrity or in response to material misuse; suspension caused by learner breach does not create an automatic refund.

If an online product also includes tutoring, support, registration, an exam, assessment or an in-centre practical stage, those are separate service or other elements where the law requires. The loss of the digital-content cancellation right applies to the digital content supplied; it does not exclude a mandatory right concerning a faulty, misdescribed or undelivered service or other element.

Digital content must be of satisfactory quality, fit for a disclosed or agreed purpose and as described. Mandatory remedies, including repair or replacement and, where the statutory conditions are met, an appropriate price reduction, remain available. Nothing in these terms limits those rights or liability for damage to a device or other digital content where the law provides a remedy.

9. Course content and changes

We may make reasonable changes to content, tutors, timetables, assessment sequencing or venues where necessary, provided the service remains materially consistent with the booking. We will give reasonable notice of a significant change where practical.

If we make a material change that substantially reduces the booked service and no reasonably comparable alternative is accepted, section 10 applies to the affected part.

10. Cancellation or failure to supply by us

If we cancel the entire course before it begins and the learner does not accept a reasonably comparable replacement date or course, we will refund sums paid for the cancelled service, including the deposit.

If we cancel only an undelivered part after training has begun, we may offer a reasonable replacement. If no reasonable replacement is accepted, we will refund the amount properly attributable to the undelivered part. This does not affect any remedy that cannot lawfully be excluded.

11. Attendance, conduct and safety

Learners must comply with attendance requirements, health and safety rules, PPE and workshop rules, tutor and assessment instructions and reasonable site policies. We may refuse entry, suspend training or remove a learner where reasonably necessary for safety, to protect other learners or property, to preserve assessment integrity or in response to serious or repeated misconduct.

Removal caused by learner breach does not create an automatic refund. The amount payable will reflect service supplied, committed capacity and legally recoverable direct net loss after avoided loss is credited. A learner is responsible for loss or damage caused by their breach to the extent allowed by law.

12. Results and liability

We will provide services with reasonable care and skill. Qualification, employment, earnings, assessment and examination outcomes depend on matters including attendance, preparation, learner performance and awarding-body decisions and are not guaranteed.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights or any liability that cannot lawfully be excluded or limited.

Subject to those rights, we are not responsible for indirect or consequential loss or for travel, accommodation or other costs that were not caused by our breach or were not reasonably foreseeable when the contract was made. For a business booking, our total liability relating to the booking will not exceed the total price paid for the relevant service, except where the law does not permit that limit.

13. Intellectual property and photography

Course materials are owned by LTS or its licensors. They may be used by the learner for personal study but may not be reproduced, distributed or used commercially without prior written permission.

Acceptance of these course terms does not constitute consent to use identifiable images or recordings for advertising or marketing. We will seek separate, freely given consent where required. Operational recording for safety, assessment or quality assurance will be handled under the applicable privacy notice and notified policy.

14. Personal data

Our Privacy Policy explains what personal data we process, why we process it and the rights available to individuals. Booking data may be shared with Learn Trade Skills Ltd, awarding bodies, examination providers and other service providers where necessary to deliver and administer the booking.

15. Mandatory rights and general terms

Nothing in these terms excludes or restricts a right or remedy that cannot lawfully be excluded, including applicable cancellation rights and rights where a service is not performed with reasonable care and skill. If these terms conflict with mandatory law, mandatory law prevails and the remaining terms continue.

Any phrase such as “non-refundable”, “full price” or “no refund” is subject to this section. We apply cancellation and default terms proportionately, based on the circumstances and legally recoverable loss, not as a punishment. We will credit loss reasonably avoided or recovered and will not recover the same loss twice.

The contract may include these course terms, the accepted commercial offer or booking confirmation and a signed payment agreement. They have different purposes: the offer or confirmation identifies the learner, booked service, dates and total price; these course terms govern delivery, cancellation and withdrawal; and the payment agreement governs payment method, dates and payment-default remedies. A payment agreement does not create a separate cancellation right or override these course cancellation terms.

If those documents are inconsistent, mandatory law applies first. The accepted offer or booking confirmation then controls course identity, dates and total price; these course terms control service, cancellation and withdrawal; and the payment agreement controls only payment method, dates and payment-default remedies. A later document prevails only where it clearly says that it changes a particular earlier term and the change is lawful. Any other change is binding only when agreed in writing by an authorised representative. If a provision is invalid or unenforceable, the remaining provisions continue. No failure or delay in enforcing a right waives it.

English law governs the contract. A consumer may bring proceedings in any court that mandatory law permits. Business bookings are subject to the exclusive jurisdiction of the courts of England and Wales.